Case · Last-Mile Logistics · 780 vehicles

Dispatch KPI Dashboard for a Last-Mile Operator

A last-mile fleet team introduced a KPI-driven dispatch dashboard to stabilize service quality and reduce operational firefighting.

Customer

Last-Mile Delivery Operator

Segment

Last-Mile Logistics

Fleet

780 vehicles

Timeline

8 weeks

Challenge

  • Dispatchers tracked route issues in disconnected tools with no shared KPI baseline.
  • Operations and finance teams used different weekly metrics for performance reviews.
  • Escalations were reactive because threshold breaches were detected too late.

Solution

  • Built a unified KPI dashboard with role-based views for dispatch and management.
  • Defined common metric ownership, threshold rules, and weekly review cadence.
  • Added drill-down diagnostics for route delay, idle spikes, and missed stops.

Results

  • Dispatch response time to route incidents improved by 34%.
  • Route adherence improved by 18% within the first two reporting cycles.
  • Weekly KPI review time reduced by 42% due to shared metric definitions.

Stack

Wialon PostgreSQL BI Dashboard Alerting Rules

Related

Solution

Wialon Integration Services

Production-grade Wialon integrations for ERP, TMS, BI, and internal systems. Architecture, implementation, and support from former Gurtam engineers.

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Solution

Fleet Analytics Dashboard

Build decision-ready fleet dashboards with clear KPI definitions, trusted data, and role-specific views for dispatch, finance, and leadership.

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