Dispatch KPI Dashboard for a Last-Mile Operator
A last-mile fleet team introduced a KPI-driven dispatch dashboard to stabilize service quality and reduce operational firefighting.
Customer
Last-Mile Delivery Operator
Segment
Last-Mile Logistics
Fleet
780 vehicles
Timeline
8 weeks
Challenge
- Dispatchers tracked route issues in disconnected tools with no shared KPI baseline.
- Operations and finance teams used different weekly metrics for performance reviews.
- Escalations were reactive because threshold breaches were detected too late.
Solution
- Built a unified KPI dashboard with role-based views for dispatch and management.
- Defined common metric ownership, threshold rules, and weekly review cadence.
- Added drill-down diagnostics for route delay, idle spikes, and missed stops.